Daniel Goleman, an American psychologist, author and science journalist, wrote the best-selling 1996 book ‘Emotional Intelligence‘ and is jointly acknowledged as originating and defining the EQ concept. (Emotional Intelligence is popularly abbreviated to EQ) EQ significantly alludes to and contrasts with IQ (Intelligence Quotient), because EQ theory tends to regard IQ as a highly limiting way to measure human intelligence, and especially to judge broader human capability.
• Self-awareness
• Social awareness
• Self-management
• Relationship Management
The use of self-reflection should be regulated by the situation, which acknowledges the potential of reflective techniques to open deep personal issues, which may not be appropriate. For example, in the context of work-based management training, EQ-driven self-awareness should be explored safely within agreed professional boundaries, so as to avoid being too personal or introspective.